My Cart

Close

Frequently Asked Questions

GETTING NAUTI PARTNERS WITH GLOBAL MERCHANTS AND JEWELRY ARTISANS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.


This means that your order may be shipped from global areas such as Thailand, Tibet, China, India, etc. Unfortunately, our global suppliers do not always provide tracking numbers. However, we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item(s) may take up to 20 business days to arrive. **Our apparel is printed and shipped from the United States**

Please do not panic if it does not show up immediately, it is on its way!

 

Q: I Don’t Understand Your Sizing Chart.

A: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.

 

 Q: How Do I Return Or Exchange My Shirt?

A: Please email us at support@gettingnauti.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot un-print them or return them to stock. So, we will work to ensure you are satisfied with your purchase!

ALL refunds are given in store credit!  If a refund is determined to be warranted, we will process a store credit for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)  Shipping charges will NOT be refunded!

ALL CLEARANCE ITEMS ARE NON-RETURNABLE!

 

Q: How Do I Return Or Exchange My Non-Apparel Item?

A: Please email us at service@gettingnauti.com and let us know what the problem is! We will work with you to correct the issue. Products returned must be in the condition you received them.

If a refund is determined to be warranted, we will process a store credit for the original price of the item as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)  Shipping charges will NOT be refunded!

ALL CLEARANCE ITEMS ARE NON-RETURNABLE!

 

 Q: How Long Does Printing Usually Take?

A: Printing times can vary. Currently, our apparel is shipping within 7 days.

 

 Q: There Is A Faint Outline Around My Shirt Design.

A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.

 

Q: What is your return policy for printed canvases/artwork?

A: The return period for our artwork is 30 days. Refunds will not be provided for products damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. Products must be in the condition you received them

It's sad we have to say this, but we have had several customers damage prints after they were received who then expected us to refund them due to their own carelessness.  If the canvas is not in the condition in which it was received it will NOT be refunded!

 All refunds will be issued store credit for the price paid for the item.  Shipping charges will NOT be refunded!

ALL CLEARANCE ITEMS ARE NON-RETURNABLE!

 

 Q: You Made A Mistake On My Order.

A: Oops! While this doesn’t happen often, no one is perfect, and we apologize for any occasions where this occurs.. Email service@gettingnauti.com and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.

 

Q: I ordered 2+ items, but only received one... where's the rest of my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at oncethey are on the way!

Q: What are shipping times?

US Shipping Time Estimates

Shirts: 5-10 Business Days
Other Products: 10-20 Business Days

International Shipping Time Estimates

Shirts: 5-10 Business Days
Other Products: 10-20 Business Days

*International orders do not qualify for free shipping

 

Q: I purchased a clearance item and would like to return or exchange it.

Unfortunately we cannot accept returns on clearance items.  

 

Q: I had a coupon code but forgot to enter it at checkout, what do I do?

Unfortunately, our system is unable to apply coupon codes after the order has been placed. We must be able to keep a record within in your order of what code was used, and that record can only be applied at checkout. We apologize for any inconvenience.


 Q: Who comes up with your designs?

We do!  They usually start with a concept or idea and evolve as we go through the process of drawing it out.  Ideas strike at the strangest times, and some of the best ones come from out of nowhere when you least expect it.

Q: Do you accept ideas/concepts for designs?

Generally speaking, no.  Don't be discouraged, though!  If you really think you have a great idea feel free to email us and we can discuss it. We are also open to creating shirts for events or large get togethers, such as family reunion, cancer walks, and other events of this nature. Please contact us well in advance of your event if you would like to discuss what we can do for you.

 

 

 

 

Hello You!

Join our mailing list